Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We're not shipping internationally at this time.

Shipping cost

Free on every US order. No minimum, no thresholds, no surcharges. Shipping is included in the price you see.

Processing time

Orders are processed within 1 business day. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Orders typically arrive in about 9 days from the day they ship. You'll get a tracking number by email as soon as your order leaves our fulfilment partner.

Delivery estimates are estimates, not guarantees. Carrier delays, weather, and holiday volume can add a few days.

Tracking

You'll receive a shipping confirmation email with a tracking number once your order is on its way. Tracking can take 24–48 hours to start updating — that's normal and doesn't mean anything's wrong.

If you haven't received a tracking email within 3 business days of ordering, check your spam folder, then email us.

Make sure your address is right

Please double-check your shipping address at checkout. We can correct an address before an order ships if you email us quickly, but once it's gone we can't redirect it.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll refund you in full minus nothing — but we can't re-ship to a corrected address, so you'd need to place a new order.

If your order hasn't arrived

If it's been 30 days since dispatch and your order hasn't arrived, email us and we'll either replace it or refund you in full. You don't need to chase the carrier — that's our job.

Damaged in transit

Check your order when it arrives. If it turns up damaged, email us with a photo and we'll send a replacement free of charge.

Cancelling an order

If your order hasn't shipped yet, email us and we'll cancel and refund it in full. Once it's shipped we can't recall it, but our 30-day money-back guarantee still applies from the day it arrives.

Questions

support@oliwake.com — we reply within one business day